Terms & Conditions

01 Agreement to these terms

These Terms & Conditions ("Terms") are a binding agreement between you and TNZ Digital, LLC ("TNZ Digital," "we," "us," or "our"). They apply whenever you visit our website at tnzdigital.co (the "Site"), contact us, or engage us for marketing services (together, the "Services").

By using the Site or working with us, you confirm that you've read these Terms, that you're at least 18 years old, and that you have the authority to accept them on behalf of yourself or the business you represent. If you don't agree with these Terms, please don't use the Site or our Services.

02 Who we are & key terms

TNZ Digital is a performance-marketing studio based in Fort Pierce, Florida, serving motivated brands ready to grow. A few terms we use throughout:

Client

A business that engages TNZ Digital for Services under a proposal, statement of work, or service agreement.

Engagement

The specific scope, deliverables, timeline, and fees agreed for a Client, as described in a proposal or statement of work.

Deliverables

The campaigns, creative, websites, reports, and other work product we produce for a Client.

Platforms

Third-party tools and ad networks we operate within, for example Google Ads, Meta, Microsoft Advertising, Shopify, BigCommerce, Klaviyo, GA4, and Google Tag Manager.

03 Our services

We provide marketing services that may include paid media (PPC), search engine optimization, conversion rate optimization, email and marketing automation, web development, brand and content work, and analytics. The exact services, scope, and deliverables for your business are defined in your Engagement, not on this page.

We'll perform the Services with reasonable skill and care, consistent with professional industry standards. We may use subcontractors or tools to deliver the work, but we remain responsible to you for the Services we've agreed to provide.

04 Proposals, fees & payment

Most engagements begin with a proposal or statement of work that sets out the scope, deliverables, fees, and any one-time setup costs. Published package and PPC pricing on the Site is provided for guidance and may change; the figures in your signed proposal are the ones that apply.

Fees and billing

• Recurring service fees are billed monthly in advance unless your Engagement says otherwise.
• One-time setup or project fees are billed as set out in your proposal, often a deposit up front with the balance on completion.
• Advertising spend (the budget paid to ad platforms) is separate from our management fees and is your responsibility, whether billed to your accounts directly or passed through.

Late or missed payments

Invoices are due on the date stated. If payment is more than 10 days late, we may pause work, suspend campaigns, or withhold deliverables until the account is current. Overdue balances may accrue interest at the lower of 1.5% per month or the maximum rate allowed by Florida law. You're responsible for reasonable costs we incur collecting genuinely overdue amounts.

05 Results & guarantees

We tie our work to the numbers that matter to your business, and many engagements carry a results, improvement, or foundation guarantee scaled to the work. The specific terms, conditions, and remedies of any guarantee live in your Engagement.

Marketing outcomes depend on many factors outside our control: your pricing, products, market conditions, ad-platform policies, and more. Figures, case studies, and ROAS examples shown on the Site reflect past results for specific clients and are not a promise of future performance. Please read our Results & Earnings Disclaimer for the full picture.

06 Your responsibilities

Good work is a two-way street. To get results, we need you to:

• Give us timely, accurate access to the accounts, assets, and information we need (analytics, ad accounts, product data, brand materials).
• Review and approve deliverables, budgets, and creative within agreed timelines so campaigns aren't held up.
• Make sure everything you provide (products, claims, images, copy) is accurate, lawful, and yours to use.
• Maintain the ad budgets and tooling subscriptions the plan depends on.
• Comply with the terms and policies of the Platforms we operate within.

If delays or missing inputs on your side hold up the work, that's not a failure of our Services, and any guarantee timelines pause until we have what we need.

07 Third-party platforms

We deliver much of our work inside third-party Platforms. Your use of those Platforms is governed by their own terms and policies, and we don't control their availability, rules, pricing, or decisions. We're not responsible for a Platform suspending an account, changing its algorithm, rejecting an ad, or altering its fees.

Where we manage Platform accounts on your behalf, those accounts and the data in them always belong to you. You retain 100% ownership of and access to your accounts at all times, and we'll provide or hand back any access we hold whenever you ask.

08 Intellectual property

Your content

You keep ownership of everything you give us: your brand, trademarks, products, and content. You grant us a license to use those materials as needed to perform the Services.

Our work

Unless your Engagement says otherwise, final Deliverables we create specifically for you become yours once we've been paid in full for them. We keep ownership of our underlying methods, templates, frameworks, know-how, and any pre-existing tools we bring to the work, and we may reuse that general knowledge with other clients.

The Site

The Site and its content (text, design, graphics, logos, and the TNZ Digital name and wing mark) are owned by us or our licensors and protected by intellectual-property laws. You may view and share the Site for your own non-commercial reference, but you may not copy, republish, or exploit it without our written permission.

Portfolio rights

Unless you ask us in writing not to, we may reference that we worked with you and show non-confidential, anonymized results and creative in our portfolio and marketing.

09 Confidentiality

Each of us may learn confidential information about the other while working together. We'll both keep that information private, use it only to perform or receive the Services, and protect it with reasonable care. This doesn't cover information that's public through no fault of the receiving party, already known, independently developed, or required to be disclosed by law.

10 Communications & consent

When you contact us (by filling out a form, starting a web chat, or emailing us), you're asking us to respond, and you consent to receive communications from us electronically.

We handle the information you share with us in line with our Privacy Policy. Standard message and data rates may apply to any SMS communications, and you can reply STOP to opt out of texts.

11 Acceptable use of the site

When using the Site, please don't:

• Break any law, or infringe anyone's rights;
• Attempt to gain unauthorized access to the Site, its servers, or connected systems;
• Introduce malware, scrape at scale, or interfere with the Site's normal operation;
• Misrepresent your identity or impersonate anyone;
• Use the Site to send spam or harvest others' information.

We may suspend or block access to anyone who misuses the Site.

12 Disclaimers

The Site and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information on it is complete or current.

Nothing in this section limits warranties that can't be excluded under applicable law, or any specific guarantee written into your Engagement.

13 Limitation of liability

To the fullest extent permitted by law, TNZ Digital won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Site or the Services, even if we've been advised such damages are possible.

Our total liability for any claim arising out of or relating to the Services is limited to the amount you paid us for the Services giving rise to the claim in the three months before the event that caused it. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

14 Indemnification

You agree to defend, indemnify, and hold harmless TNZ Digital and its team from claims, losses, and reasonable costs (including legal fees) arising from materials you provide to us, your products or services, your breach of these Terms, or your violation of any law or third-party right in connection with the Services.

15 Term & termination

Engagement length and notice periods are set out in your proposal or service agreement. Either party may end an Engagement for material breach if the other doesn't fix it within a reasonable cure period after written notice.

On termination, you'll pay for work performed and costs committed up to the end date, we'll deliver paid-for work product and transfer account access, and any terms meant to survive (such as confidentiality, IP, disclaimers, and limitation of liability) will continue. We may suspend or end your access to the Site at any time if you misuse it.

16 Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You and TNZ Digital agree that the state and federal courts located in or serving St. Lucie County, Florida have exclusive jurisdiction over any dispute that isn't resolved informally, and you consent to venue there. We'll always try to sort things out directly and in good faith first.

17 Changes to these terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above, and material changes take effect when posted. Continuing to use the Site or Services after an update means you accept the revised Terms. If you have an active Engagement, changes to these Terms won't reduce rights set out in your signed agreement.

18 How to reach us

Questions about these Terms? We're happy to help.